Fired for asking a customer not to steal

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sweetflower555's picture
5
Average: 5 (3 votes)

I'm a hospitality major with an emphasis in food and beverage, so i know a little about the food and beverage industry. When i was hired at Chipotle i believed all their claims of being able to become a kitchen manager in 6 months (which i needed for an internship in order to graduate) and that it was an awesome employment atmosphere with a crew that really cared about eachother. Well after starting out on tortilla, i was stuck on the position for 3 months because i was TOO good at it. A co-worker who was hired 2 weeks after me , was moved from salsa to cash and then barely spent any time on tortilla and then bam! She was moved to the back of the house because she "deserved it" more. By that they meant that she is older and the managers like her better so she gets preferential treatment. I wanted to be a manger for them after i graduated with my degree, but this co worker was 24 and had a couple of kids and didn't even have a degree nor did she attend college at all. I didn't even show that i was upset though, i worked really hard on cash to show how well i could do it and that i was ready to move onto prep. The day i am supposed to start prep, i'm fired before my shift begins. Now this firing wasn't from my GM (which wasn't actually even the Gm who hired me because he quit about 3 months into my employment) it was from the new GM (because the 2nd one quit) who hadn't even watched me work a single shift, i hadn't even met him before that day. He sits me down with a customer complaint from a woman who her and her 8 family members had come in the week before (bringing in outside food mind you because not all of them wanted chipotle) and had gotten 8 water glasses. When i was refilling utensils multiple times they all got soda in front of me. This irritated me but thinking it was an honest mistake i decided to approach the next family member who did it. Some woman was getting an orange soda when i politely let her know that her cup was for water and maybe next time to refrain from stealing soda in front of an employee (in a joking way of course). Then i let her know that it wasn't a big deal but this was just for future reference. She then insisted on paying for her drink. When she sent in the complaint she said she was appalled and basically made me out to be the devil. When i sat down with this new GM I was barely given a chance to defend my actions because i was so completely blindsided by the whole situation. After not being able to defend myself (although i'm certain he had already made up his mind on my employment before we sat down) he told me that this kind of interaction with a customer would not be tolerated and that they were terminating my employment. I was shocked because the SM who had been there with me the whole 6 months and knew i was a good worker that hadn't had any other incidents at all, just sit by and let it happen. So i left the store without a complaint. I've been trying to reach the district manager who always liked me and said i would one day be " a gm for chipotle" so that i could at least use him as a good reference, but he hasn't returned my call either. Basically the store is falling apart and the manager fired one of the 5 or so people who had been at that store more than a month. Smart thinking dude, you're a winner. (he's actually a self important pompous ass hole) I had no idea these kind of experiences were common until i joined this website, I will not give chipotle my business ever again.